Privacy Policy
Privacy Policy
This Privacy Policy explains how Sentiro collects, uses and shares personal information when you visit our website, make a purchase or otherwise interact with our services.
Personal Information We Collect
When you visit our website, we may collect certain information about your device, your interaction with the website and information required to process your purchases.
We may also collect information when you contact our customer support team.
Personal information means information that directly or indirectly identifies an individual.
Device Information
Examples may include:
- browser type and version
- IP address
- time zone
- cookie information
- pages and products viewed
- search terms
- information about how you interact with our website
Purpose:
To ensure that our website works correctly, understand how customers use the site and improve our services.
Source:
Collected automatically through technologies such as cookies, log files, pixels, tags and similar technologies.
Sharing:
Information may be shared with service providers that help us operate our business, including Shopify.
Order Information
Examples may include:
- name
- billing address
- shipping address
- payment information
- email address
- telephone number
- order history
Purpose:
To fulfil our contract with you, process payments, arrange shipping, provide confirmations and invoices, communicate about your order and help prevent fraud.
Source:
Information you provide directly to us.
Sharing:
Information may be shared with Shopify, payment providers, logistics partners and other service providers where necessary to fulfil your order.
Customer Support Information
Examples may include:
- name
- email address
- telephone number
- information supplied as part of your enquiry
Purpose:
To answer questions, resolve issues and provide customer support.
Children
We do not knowingly collect personal information from children.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact:
Sharing Personal Information
We may share personal information with service providers that help us operate our store and fulfil our obligations to customers.
For example:
- Shopify for operating our online store
- payment providers for processing payments
- delivery and logistics partners
- analytics providers
- advertising and marketing platforms
- service providers supporting customer service
We may also disclose information where required to comply with applicable laws, legal obligations or government requests.
Advertising and Marketing
Where permitted by applicable law and your consent preferences, we may use personal information to provide advertising and marketing that may be relevant to you.
We may use analytics tools to understand how customers interact with our website.
We may also share certain website interaction information with advertising partners where we have a valid legal basis to do so.
You can manage cookie and advertising preferences through our website's cookie settings and relevant advertising platforms.
How We Use Personal Information
We may use personal information to:
- offer and sell our products
- process payments
- fulfil and deliver orders
- communicate with you about your order
- provide customer support
- detect and prevent fraud
- analyse and improve our website
- provide marketing where legally permitted
- comply with legal obligations
Legal Basis for Processing
Where applicable data protection law requires a legal basis, our processing may rely on:
- your consent
- performance of a contract with you
- compliance with legal obligations
- protection of vital interests
- legitimate interests pursued by us or a third party, where those interests are not overridden by your fundamental rights
- other lawful grounds where applicable
Retention of Personal Information
We retain personal information only for as long as necessary for the purposes for which it was collected.
Certain information may be retained for longer where necessary to:
- fulfil orders
- provide customer support
- comply with accounting or legal obligations
- resolve disputes
- establish or defend legal claims
When personal information is no longer required, it will be deleted or anonymised where appropriate.
Automated Decision-Making
We and our service providers may use automated systems to detect and prevent fraud or other risks relating to orders and payments.
Your Rights
Depending on the applicable privacy law and your circumstances, you may have rights including:
- access to personal information we hold about you
- correction of inaccurate information
- deletion of personal information
- restriction of certain processing
- objection to certain processing
- receipt of certain information in a portable format
- withdrawal of consent
- making a complaint to an appropriate data protection authority
To exercise your rights, contact:
Cookies
Cookies are small files or pieces of information stored on your computer, smartphone or other device when you visit a website.
We may use cookies and similar technologies to:
- provide essential website functionality
- improve the customer experience
- remember your preferences
- analyse website usage
- measure marketing performance
- provide relevant advertising where permitted
Some cookies are necessary for the website to function.
Other cookies may require your consent.
You can manage cookie preferences through our cookie tool and your browser settings.
Do Not Track
Some browsers provide a “Do Not Track” signal.
Because there is currently no universally accepted standard for responding to these signals, our website may not always respond to them automatically.
Changes
We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements.
The latest version will always be available on this page.
Contact
If you have questions about this Privacy Policy or how we process your personal information, contact:
Email: info@sentirostudio.com
Last updated: 14 October 2026