Purchase Terms
About Sentiro
If you would like to get in touch with us, please email info@sentirostudio.com with your enquiry and contact details. We will get back to you as soon as possible.
Orders
Once you have completed your order, an order confirmation will be sent to the email address you provided.
The confirmation will include details of the products ordered, the price and your billing and delivery information.
If anything in your order confirmation is incorrect, please contact us as soon as possible at info@sentirostudio.com.
Delivery
Our normal delivery time to the United Kingdom is approximately 5–10 business days after your order has been processed.
Orders placed during weekends or public holidays may begin processing on the next business day.
If your delivery is significantly delayed beyond the estimated delivery time, please contact us at info@sentirostudio.com.
Prices, VAT and Payment
All prices shown to customers in the United Kingdom are displayed in GBP (£) unless otherwise stated.
Where applicable, prices include taxes that are required to be collected at the point of sale.
The final price and any applicable delivery charges will be shown before you complete your purchase.
Customs, Import VAT and Duties
Some orders may be dispatched from warehouses outside the United Kingdom.
Depending on the value of the shipment, the shipping method and applicable UK import rules, customs duties, import VAT or other charges may apply.
Where taxes or duties are collected by us or our logistics provider in advance, no additional payment should normally be required from the customer.
Where additional charges may apply, these are determined by the relevant customs and tax authorities.
Returns and Cancellation
Sentiro offers a 60-day return policy from the date you receive your order, subject to the conditions below.
This commercial return policy is in addition to any mandatory consumer rights that apply to you.
For qualifying distance purchases in the United Kingdom, customers generally have the right to notify the seller within 14 days of receiving the goods that they wish to cancel the purchase. The customer then normally has a further 14 days to return the goods.
To request a return, contact:
Please include:
- your full name
- your email address
- your order number
- the product or products you wish to return
- the reason for contacting us, where relevant
Unless the item is faulty, damaged or incorrectly supplied, the customer is normally responsible for the cost of return shipping.
Products should be returned securely packaged and in a condition consistent with reasonable inspection.
If a product has been used or damaged beyond what is reasonably necessary to inspect it, we may make an appropriate deduction for any reduction in value, where permitted by law.
Exceptions to the right of return may include:
- personalised or custom-made products
- sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken
- perishable goods
- certain fully performed services where the customer expressly agreed to performance beginning before the cancellation period ended
Complaints and Faulty Products
We aim to ensure that all products arrive in good condition.
If your product arrives damaged, defective or incorrect, please contact us as soon as possible at:
Please include your order number and a description of the problem. Photos may also be requested where appropriate.
For approved claims involving a defective or incorrectly supplied product, we will provide an appropriate remedy in accordance with applicable consumer law.
Limitation of Liability
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including major transport disruption, natural disasters, war, industrial disputes, government action or significant supplier disruption.
Nothing in these terms is intended to limit any consumer rights or liabilities that cannot legally be excluded.
Product Information
We make every reasonable effort to display our products as accurately as possible.
Minor differences in colour or appearance may occur due to lighting, photography, screen settings or manufacturing variations.
We also reserve the right to correct genuine typographical errors and to discontinue products that are no longer available.
Personal Data
When you shop with Sentiro, your personal information is handled in accordance with our Privacy Policy.
We only collect and process information needed to operate our store, fulfil orders, provide customer service and comply with our legal obligations.
Changes to These Terms
We may update these terms from time to time.
The most recent version will always be available on our website.
Governing Law
These terms are governed by applicable Swedish law, as Sentiro is operated by a Swedish business.
If you are a consumer in the United Kingdom, nothing in these terms removes or restricts any mandatory consumer rights that apply to you under UK law.
Email: info@sentirostudio.com
Din ursprungliga mall för köpvillkoren innehåller bland annat beställning, leverans, moms, importavgifter, ångerrätt, reklamation och lagval.